Support and FAQ

Help with Eligibly

Email support@eligibly.app. The planned reply time is one business day.

Does Eligibly connect to Google?

No. It reads your Shopify catalog and store settings and compares them with published Merchant Center policies. It does not sign in to Merchant Center, and it does not push a feed. Google makes the approval decision.

Do I need the Online Store channel?

Product checks run from the catalog either way. Store checks need the Online Store channel: policies, the contact page, password protection, and whether a product is published there. The app does not edit your theme.

How do I run a scan?

Open Eligibly in the Shopify admin and choose Scan store. Home shows the score and the top issues when the scan finishes. Issues lists every finding from that scan. There is no separate Eligibly password. Shopify's login is the login.

How do fixes work?

Open a one-click finding and preview the change. The first Apply asks Shopify for permission to edit products. You can undo a fix from Fix history if the field still matches what the app wrote. Suggested fixes wait for you to confirm. Guided fixes are steps you take in Shopify yourself. A failed write does not count against the Free plan's 10 one-click fixes a month. Undo does not give that fix back.

What is included in each plan?

Free is $0: 100 products, manual scans, and 10 one-click fixes a month. Growth is $19 per month with a 14-day trial: 2,500 products, a weekly scan, alerts, a weekly digest, and CSV export. Pro is $49 per month with a 14-day trial: 25,000 products, a daily scan, real-time product updates, and drift alerts. Billing is monthly only. Change plan in Settings. The Shopify plan page is where the price is shown.

How do I turn alerts off?

Settings → email alerts. Turn them off, or change the address, and save. An empty address uses the shop email from Shopify. Alerts stay off until an address is saved. The digest is at most once every 7 days.

How do I delete my data?

Settings can delete scan history for the shop and keeps fix history. Uninstalling from the Shopify admin deletes session tokens and stops scheduled scans. Shopify then sends shop/redact, and Eligibly deletes the remaining rows for that shop. Details are in the privacy policy.

Which languages and countries?

The app interface is English. Install is not limited to one country. Some apparel checks reflect Google's country-specific attribute rules and ask you to review the product rather than hiding it.